Refund policy

Change of mind returns

Please note that unless the item you receive is not as described in the store, arrives damaged or is lost in the mail, we generally do not accept returns or issue refunds. 

If you wish to discuss a return with us, please contact us at sales@insectdesigns.com . This should be arranged within 7 days of receipt of the items. Should we accept the return, we will explain the procedure to you. The item/items need to arrive back to us in the same condition they were shipped and in the same packaging. The refund with then be issued minus the initial shipping costs. You also need to pay the return shipping costs.

For customers in the USA, please note that any tariffs, taxes and associated fees that were paid at the time of ordering will not be refunded for any reason as the US government currently does not issue refunds once these have been paid by the customer.

Damages and issues
Please inspect your order upon reception and contact us immediately if there is a problem, so that we can evaluate the issue and make it right. This may mean the reshipping or a refund of an item that arrived damaged or was missing from the order.

• Please note that items marked as A- or A2 in the store are damaged to varying degrees, so refunds will generally not be given for these unless that damage is markedly beyond that which would be expected for the quality grading given.
  
• Please also note that no refunds will given for items that arrive with antenna damage due to postal shock.
  
• As insect specimens are a natural product and not manufactured, sizes and colouring can vary from specimen to specimen. Refunds will not be given for such natural variations.
  
• If you are ordering from overseas, it is your responsibility to ensure you are able to import items into your country. Insect Designs will not be responsible for any difficulties at the boarder or liable for any fees or duties. We will not issue any refunds for any loss or damage caused by boarder inspections or treatments.
• If your order is returned to us by Customs or the postal carrier due to non-delivery, we will issue a refund for the items in the order provided they arrive back in the same condition they were sent. However, the initial postage cost will not be refunded.
• For customers in the USA, please note that any tariffs, taxes and associated fees that were paid at the time of ordering will not be refunded for any reason as the US government currently does not issue refunds for these charges once they have been paid by the customer.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Refunds
If a full or partial refund is approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us by using our contact form.

For customers in the USA, please note that in all circumstances, any tariffs, taxes and associated fees that were paid at the time of ordering will not be refunded as the US government does not refund these charges for any reason.