Insect specimens are wonderful to work with and their beauty can last for many years. Please note that as this is a natural product, there can be some variation between each specimen, especially in size. Please read the description below carefully for more information about the specimen being...
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Free standard shipping on orders over $180
Estimated to be delivered on 12/01/2022 - 15/10/2022.
Insect Designs ships all parcels using Australia Post, so all shipments can be tracked in case there are any delivery problems. The total postage is calculated during the checkout process. Final freight cost depends on the size of your order, and the shipping destination. Orders valued over $180 attract free standard shipping.
Insect specimens do not weigh much, so generally you will pay the same regardless of how many items you order. This is because Australia Post has minimum costs for certain sized boxes and orders rarely go over the minimum.
Insect Designs uses its best efforts to meet the scheduled delivery time, but cannot guarantee to meet those delivery times in every case. Insect Designs will not have any liability to you if any part of your order fails to satisfy in whole or in part the scheduled delivery time.
Orders are dispatched within 1 to 2 business days of receipt of the order using Australia Post. If there is a large volume of orders, this may take slightly longer, but Insect Designs will do its best to get your order prepared as soon as possible. Delivery times are then 1 to 5 business days depending on your location within Australia and Australia Post delivery times. You will be given a tracking number to track your parcel.
International Orders are sent via Australia Post International Parcels, and delivery is typically 5 – 15 business days. When placing orders for insect specimens from countries other than Australia, it is the responsibility of the customer placing the order to determine whether the said goods are subject to any import restrictions or fees/duties/treatments.
Insect specimens are wonderful to work with and their beauty can last for many years.
Please note that as this is a natural product, there can be some variation between each specimen, especially in size.
Please read the description below carefully for more information about the specimen being offered.
This specimen will be shipped dried and set, though it may need some adjustment. Please read our illustrated instructions showing the method we use to hydrate and set our specimens.
If you are not setting the specimen straight away, it can be safely kept in a sealed container away from moisture and insect pests. If you suspect something may be eating it, freeze the specimen for a few days. This will not damage the specimen.
If it is exposed to moisture and develops mould, this can be cleaned up easily with acetone if caught early.
If you have any questions please view our various help pages or contact us. We will be happy to assist.
Please note that unless the item you receive is not as described in the store, arrives damaged or is lost in the mail, we generally do not accept returns or issue refunds.
If you wish to discuss a return with us, please contact us at firstname.lastname@example.org . This should be arranged within 7 days of receipt of the items. Should we accept the return, we will explain the procedure to you. The item/items need to arrive back to us in the same condition they were shipped and in the same packaging. The refund with then be issued minus the initial shipping costs. You also need to pay the return shipping costs.
Damages and issues
Please inspect your order upon reception and contact us immediately if there is a problem, so that we can evaluate the issue and make it right. This may mean the reshipping or a refund of an item that arrived damaged or was missing from the order.
Please note that items marked as A- or A2 in the store are damaged to varying degrees, so refunds will generally not be given for these unless that damage is markedly beyond that which would be expected for the quality grading given.
Please also note that no refunds will given for items that arrive with antenna damage due to postal shock.
As insect specimens are a natural product and not manufactured, sizes and colouring can vary slightly from specimen to specimen. Refunds will not be given for such natural variations.
If you are ordering from overseas, it is your responsibility to ensure you are able to import items into your country. Insect Designs will not be responsible for any difficulties at the boarder or liable for any fees or duties. We will not issue any refunds for any loss or damage caused by boarder inspections or treatments.
If your order is returned to us by Customs or the postal carrier due to non-delivery, we will issue a refund for the items in the order provided they arrive back in the same condition they were sent. However, the initial postage cost will not be refunded.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
If a full or partial refund is approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at email@example.com.
As Insect specimens are natural products, the quality can vary greatly. If specimens are not A1 in the store, they will be marked as A-, A2 or second grade. The guide below explains the gradings used for specimens in our store.
A1: These are perfect specimens (or as perfect as you could expect from wild caught specimens), with exception of leg damage. In the case of beetles, these should be perfect. Male morpho butterflies are normally supplied without abdomens as the oils stain the wings black. They are still considered to be A1.
A-: These specimens have minor damage, such as antenna damage, or minor flight wear such as small scratches, minor sale damage, some minor fraying/chipping around the edges of the wings. In the case of beetles, the damage could be minor leg damage, small stains or scratches.
A2: More significant damage, such as major flight wear, small rips, small pieces missing from the wings, damage to the thorax or abdomen, or staining. In the case of beetles, damage could be missing legs or significant staining/scratches.
Second Grade: These specimens have similar damage to A2 specimens, but to a more significant degree.